Collection of Personal Information

Everton Hills Dental collects personal information that is necessary for the provision of dental and health services. This may include your name, date of birth, contact details, Medicare and health fund details, and clinical health records.

We collect this information directly from you when you book an appointment, complete patient forms, or contact us. We may also collect information from third parties such as referring practitioners, where this is relevant to your care.

Use of Personal Information

We use personal information for the primary purpose for which it was collected, which includes:

• Providing and managing your dental care and treatment
• Processing appointments, recalls, and health fund claims
• Sending appointment reminders and relevant communications
• Meeting our legal and professional obligations

We will not use your personal information for any secondary purpose without your consent, unless required by law.

Disclosure of Information

We may share your personal information with other healthcare professionals involved in your care, including specialists or laboratories, where this is necessary for your treatment. We do not sell or share your personal information for marketing purposes.

We may also disclose information where required by law, such as mandatory reporting obligations or court orders.

Health Records

Your clinical records are kept securely and managed in accordance with the Health Records Act and applicable state and federal legislation. Clinical records are retained for the minimum periods required by law.

Website and Cookies

When you visit our website, we may collect non-identifying information through cookies and analytics tools. This helps us understand how visitors use our site and improve our online content. You can disable cookies through your browser settings, though this may affect some website functionality.

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites.

Security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access. Our practice management system is protected by password and access controls. Physical records are stored securely.

Access and Correction

You have the right to access the personal information we hold about you, and to request corrections if information is inaccurate, out of date, or incomplete. To make a request, please contact us using the details below. We will respond within a reasonable timeframe.

There is no charge for requesting access to your information, however we may charge a reasonable fee for providing copies of records in some circumstances.

Complaints

If you have a concern about how we handle your personal information, please contact us in the first instance. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Changes to This Policy

We may update this Privacy Policy from time to time. The current version is available on our website and at reception.